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Your information, handled responsibly

Privacy Policy

This policy explains what personal information Bazeflix Ltd collects, why we use it, who we share it with, and the choices and rights available to you.

Last updated: 3 September 2026

1. Who we are

Bazeflix Ltd (referred to as “Bazeflix”, “we”, “us” or “our”) is the controller of personal information processed through this website and in connection with our web development, video production, SEO and social media services.

Legal entity
Bazeflix Ltd
Location
London
Email
hello@bazeflix.co.uk
Website
bazeflix.co.uk

2. Information we collect

We collect information that you give us, information generated when you use our website, and information received in the ordinary course of providing our services.

Information you provide

  • Contact details, such as your name, business name, email address and telephone number.
  • Enquiry and project details, including messages, briefs, files, appointment information and correspondence.
  • Commercial and transaction information, such as quotations, invoices, payment status and contract records. We do not intentionally collect full payment-card details through this website.
  • Marketing preferences and any feedback or reviews you choose to provide.

Information collected automatically

  • Device and usage information, including IP address, browser type, operating system, referring pages, pages viewed and approximate location derived from IP address.
  • Security and diagnostic data, including logs used to prevent fraud, spam, misuse and technical faults.
  • Cookie and similar-technology data as described below.

Please do not send special-category information or highly sensitive personal information unless we specifically request it and it is necessary for an agreed project.

3. How and why we use your information

Under UK data-protection law, we must have a lawful basis for each use of personal information. Depending on the context, we use your information to:

  • Respond to enquiries and prepare proposals—to take steps at your request before entering a contract and for our legitimate interest in developing our business.
  • Deliver and manage services—to perform our contract with you, communicate about work, provide support and administer your account or project.
  • Operate, secure and improve our website—for our legitimate interests in maintaining reliable, useful and secure services.
  • Manage billing, records and legal claims—to perform a contract, comply with legal obligations, and establish or defend legal rights.
  • Send marketing communications—where you have consented or where permitted by law on the basis of our legitimate interests. You can opt out at any time.
  • Use non-essential cookies or similar tools—with consent where the law requires it.

Where we rely on legitimate interests, we consider the impact on your rights and do not use your information where those rights override our interests. You may contact us for further information about this assessment.

4. When we share information

We do not sell personal information. We may share it only where reasonably necessary with:

  • Hosting, cloud storage, email, website-security, analytics, scheduling, payment, accounting and professional-service providers acting under appropriate obligations.
  • Freelancers, production partners or subcontractors supporting an agreed project, limited to the information they need.
  • Regulators, courts, law-enforcement bodies or advisers where disclosure is required by law or necessary to protect legal rights.
  • A buyer, investor or successor if our business or assets are reorganised, sold or transferred, subject to appropriate confidentiality safeguards.

Our website links to third-party services and may include a Calendly booking tool. Those providers process information under their own privacy notices when you choose to use them.

5. International transfers

Some service providers may process information outside the United Kingdom. Where required, we use a lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards, and apply additional measures where appropriate. You can contact us for more information about safeguards relevant to your information.

6. How long we keep information

We retain personal information only for as long as it is needed for the purpose collected, including legal, accounting and reporting requirements. In general:

  • Enquiries that do not become projects are normally kept for up to 24 months after our last meaningful contact.
  • Client contracts, core project records and financial records are normally kept for up to 6 years after the relevant relationship or transaction ends.
  • Routine technical logs are normally retained for a shorter period unless they are required to investigate security, fraud or legal issues.

We may delete or anonymise information sooner when it is no longer needed, or keep it longer where the law requires or permits.

7. Cookies and similar technologies

Our website may use strictly necessary cookies for security and core functionality, and—with consent where required—analytics or embedded-service cookies that help us understand performance or enable features such as appointment booking and video playback.

You can control cookies through your browser settings and any consent controls shown on the site. Blocking some cookies may cause parts of the site or embedded tools to work differently. Third-party features may set their own cookies when loaded or used.

8. Your privacy rights

Depending on the circumstances, UK data-protection law may give you the right to:

  • Ask for access to your personal information and a copy of it.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase information or restrict how it is used.
  • Object to processing based on legitimate interests or to direct marketing.
  • Receive certain information in a portable format.
  • Withdraw consent at any time, without affecting earlier lawful processing.
  • Complain to the Information Commissioner’s Office (ICO).

To exercise a right, email hello@bazeflix.co.uk. We may need to verify your identity. We normally respond within one month, although the law allows extra time for complex requests.

You can contact the ICO through ico.org.uk. We would appreciate the chance to address your concern first.

9. Security and children

We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

10. Changes and contact

We may update this policy to reflect changes to our services, providers or legal obligations. The date at the top shows when it was last revised. Material changes will be highlighted where appropriate.

Privacy questions or requests?
Email hello@bazeflix.co.uk or call +44 7375 042 789. Bazeflix Ltd is based in London.